A little help from the cabin
Player support.
Something not working as expected? Tell us what happened so we can take a closer look.
Report a problem
Help us retrace your steps.
A few details make a useful starting point:
- The game name, version, and platform you are using.
- What happened, what you expected, and the steps that led to it.
- The exact error message or a screenshot, if available.
Opens a template in your email app. Review and send it there, or email [email protected] directly.
Please remove personal information from screenshots. Never include passwords, payment details, or account recovery codes.
Common questions
Where can I find release dates and supported platforms?
Check the game’s page and any linked official store listing. Development images and early announcements can change as a game takes shape.
A game crashes or will not start. What should I include?
Tell us your operating system, game version, and whether the issue happens every time. Include any error text and recent changes to your setup. Before changing or reinstalling anything, keep a backup of your saved progress where possible.
I need help with a purchase, refund, or store account.
Contact the store where the purchase was made for order, billing, refund, and account assistance. Store policies and your applicable consumer rights govern those requests. You can still contact us about a problem with the game itself.
Can I share feedback or an accessibility issue?
Yes. Email [email protected] with the game name and the part of the experience you want to discuss. For an accessibility issue, describe the barrier and what would help; you do not need to disclose a medical diagnosis.
The email button did not open anything.
The button needs an email application configured on your device. If you use webmail, compose a message to [email protected] and copy in the details above. Opening a draft does not send a message automatically.